Refund and Return Policy

At Sanjivani Yog One, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below to understand the process and terms.

1. Eligibility for Returns

You may return products under the following conditions:

• The product must be unused, unopened, and in the same condition that you received it.

• The return request must be initiated within 7 days of receiving the product.

• The product must be returned in its original packaging, along with the receipt or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.

• Products purchased under special promotions, offers, or clearance sales.

• Customized or personalized items.

• Items damaged due to misuse, mishandling, or improper storage.

3. Refund Process

Once we receive your returned product, we will inspect it and notify you of the status of your refund. If approved, refunds will be processed as follows:

• Mode of Refund: Refunds will be credited back to your original payment method or as store credit, based on your preference.

• Processing Time: Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.

4. Exchange Policy

Exchanges are only allowed for defective or damaged items. If you receive a defective product, please contact us within 48 hours of delivery with proof (photos/videos) of the issue. We will arrange for a replacement at no extra cost.

5. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

1. Contact our customer support team at [insert email] or [insert phone number] with your order details and reason for return.

2. Await approval and shipping instructions from our team.

3. Send the product to the address provided by our team. Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Cancellation Policy

Orders can be canceled before they are shipped. Once the order is dispatched, it cannot be canceled. In case of cancellation, the refund will be processed within 3-5 business days.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange a free replacement or process a full refund upon verification of the issue.

If you have any questions about these terms, please contact us:

Sanjivani Yog One
Corporate Office: 149/A, Delight Cinema, Golcha Road, Daryaganj, Delhi, Delhi, 110002
Email: care@sanjivaniyogone.in
Phone: +91 8882620170